Most people dread heading to their auto mechanic for service and repair, even if it’s just for a quick oil change. You shouldn’t dread it. A trip to the mechanic should be as painless as possible. Yes, it’s money out of your pocket, but it keeps your wheels on the road. Integrity Auto Repair believes auto service shops should give their customers more than reliable service. Customers also deserve the following.
A Waiting Area That Works for Them
You might have business to attend to while you wait for your vehicle. You might have your children with you. You might just get bored easily. An auto service shop should provide a comfortable space where its customers can relax and use their electronic devices while they wait for their car, truck or SUV. After all, your boss knows you’re taking personal time but he’ll still call, text or email you.
Loaner Cars and Shuttle Service
You cannot be without your wheels and an auto service shop should realize that. If your vehicle is only going to be in the shop one day, the mechanic should offer a shuttle service to and from work or home. If it’s going to be in the shop for a few days, the mechanic should offer a loaner vehicle you can drive until your car is fixed. Both services should be free because you can’t help it your car is in the shop.
Guaranteed Work
No technician should touch your car unless he or she is ASE-Certified. This is the top-of-the-line certification for automobile service and repair and it means these technicians have the know-how and experience to get the job done right the first time. Parts should be recommended brands for your vehicle and guaranteed to ensure you’re covered if the manufacturer sent a faulty part to the shop.
Commitment to Excellence
This might sound like a college motto but if a shop is willing to back up its work with lifetime warranties and it employs a strict code of ethics, you know it’s committed to excellence when its employees work on your vehicle. The shop should always treat its customers with respect. It should diagnose a problem quickly and provide a detailed estimate for repairs that leaves no questions unanswered.
Integrity Auto Repair in Eugene, OR, is this shop. It is a full-service preventative maintenance and repair shop that treats its customers like kings and queens. Call to set up an appointment for vehicle’s scheduled maintenance or repair.
